Shipping Policy

Due to COVID-19, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.

If I make a purchase today, when will my order be shipped?

We ship most orders the day after they are received. Virtually all orders are shipped within 2 business days. If we expect your order will be delayed, we'll let you know. 

How can I track my order?

When you place an order we'll send you an Order Confirmation email with a link to your order's status page. We'll update the page as your order is processed - you can check it anytime. When it's available, we'll add that tracking number to your order's status page.  

We ship via a number of carriers (UPS, FedEx, USPS, etc.) and we may use the carrier's email notification system to send you information about your shipment.

Some items may be drop-shipped to you from our distributors' warehouses. So, your order may be shipped in more than one box, from more than one location. As a result, the packages may not all arrive on the same day. When this is the deal with your order, we'll try to provide you with shipping information about each part of your order. 

Is 'Free Shipping' really free?

Yes.  If you live in the 48 contiguous US states and make a purchase that includes Free Shipping, you will not pay for shipping.  $0. Zip. Nada. Nothing. Free.

If you live in Alaska, we'll subsidize your shipping, but we might ask you to kick in a little bit.

I'm in a hurry! Can you RUSH my order?

YES! We can hurry things up for your order.

RUSH Orders can be shipped via next day or 2nd-day air shipment.

Saturday delivery is generally available but must be specified in your order (it usually costs more). Shipments are not delivered on Saturdays unless specifically requested.

If you're really in a hurry, send us an email with your order number and we'll see what we can do to help. 

What about International Orders?

No...we don't do that. Sorry. 

What if my order arrives damaged?

We do our best to make sure every package we ship is carefully packed to prevent breakage.

 When your package arrives, please inspect your package and the items inside for damage. If your shipment arrives damaged, please take some pictures of the box and the items send us an email- This email address is being protected from spambots. You need JavaScript enabled to view it..  

We'll open a Damaged Shipment ticket and may contact the shipper to make a claim.

  **Please keep all packaging materials (boxes, shipping labels, wrap and fill material, etc...) as the shipper may wish to inspect the package.

Address Change

Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.

Order Cancellation and Changes

Once a tracking code has been generated, we will not cancel or make changes to your order.

Damaged/ Missing Merchandise

Damaged/ Missing Merchandise 

See our Product Return Form 

Return items to the following address

The Expresso Shoppe

524 N. York Rd Bensenville, IL 60106

(630) 350-0066