Shipping
Can you ship to a PO Box?
We can, but only for coffee and small items. We ship larger items like coffee machines and grinders via UPS and FedEx - these companies can not deliver to USPS PO Boxes.
Will all of my packages ship using the same shipping method?
Not always. We constantly try to minimize shipping costs and shipping time, so our choice of carrier may vary.
My carrier's tracking Information says my order was delivered, but I didn’t receive it.
This can be stressful, but it's often not a big deal.
First - Confirm we're on the same page. Double-check the tracking number and the shipping address. Look behind the bushes and ask the other people in your home/office/building. A surprising number of deliveries turn up this way.
Next - we live in a confusing world. Sometimes packages are carried by one company and handed off to another for delivery. "Delivered" can mean "Delivered from UPS to USPS and waiting for USPS to deliver". Relax and read your tracking information carefully.
Finally - Contact us. We're here to help. We'll contact the carrier on your behalf and do our best to resolve the situation as quickly and easily as possible.
What if my shipment arrives damaged?
Thank you for contacting us.
We appreciate feedback from our customers and will follow up with you as soon as possible.
Registration complete.
Thank you.
We're located on the edge of Chicago's O'Hare airport and we service commercial accounts throughout Chicagoland, into Southern Wisconsin and down into Northwest Indiana.
We service virtually all commercial coffee and espresso equipment using genuine parts sourced from manufacturers and specialty parts distributors.
With over 40 years of on-staff espresso experience, we can solve your equipment-related problems.
Brands we regularly service include (but are not limited to) Nuova Simonelli, RANCILIO, La Spaziale, La Marzocco, Slayer, Faema, La Cimbali, Carimali, Astra, Schaerer, Jura, BUNN and FETCO.
We're available for on-site emergency service and scheduled preventative maintenance and we provide water filter and softener service.
Need Service? Contact us today!
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