Return Policy 

 

Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

 

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

 

Defective or Malfunctioning New Merchandise

If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can help set up a replacement. We strive our best to help troubleshoot any issues with your new machine! Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.

 

Our goal is your satisfaction. If there's a problem with your order, we'll do our best to make it right.

 

Product Return FAQ

   1.    Help! The item I purchased is defective!

   2.    Help! The item I purchased arrived broken!

   3.    What if I don't like what I bought?

   4.    What about Commercial Customers?

   5.    Can I return Used or Reconditioned machines?

   6.    What are the restrictions on returns?

 

Help! The item I purchased is defective!

If you purchase an item for your home or office and it arrives looking fine but doesn't seem to work, please contact us immediately. We'll work with you to confirm that the item is broken and, if it is, we will ship a replacement immediately. We'll ask you to package the defective item securely - we'll send a carrier to pick it up at our expense. Items must be declared defective within one week of delivery - beyond that date they will be treated as warranty repairs.

Defective merchandise will be exchanged with the same merchandise.

If upon inspection the item proves not to be defective, you will be charged for all associated shipping costs.

 

Help! The item I purchased arrived broken!

Don't worry, we'll take care of it. See the Shipping FAQ for details.

 

What if I don't like what I bought?

You can return (almost) any item you purchase from The Expresso Shoppe for a complete refund (minus our shipping cost and the cost of any "bundle" items included with your purchase) for a period of 30 days from your purchase.

If you decide you're not happy with your purchase, please let us know. We'll work with you to try to identify another product that you might prefer and we'll issue a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.

Please note that we reserve the right to charge a minimum 15% restocking fee, depending on the condition of the product and packaging upon return.

 

Please review our Shipping FAQ information about damaged shipments.

 

What about Commercial Customers?

Commercial customers can also return (almost ) any item purchased for a complete refund (minus our shipping cost and the cost of any "bundle" items included with the purchase), but only for a period of 15 days from the date of purchase.

 

Can I return Used or Reconditioned machines?

Yes, you can, for a period of 15 days from the date of purchase, minus our shipping costs and the cost of any "bundle" items included with your purchase.

 *Please contact us to request a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.

 

Please review our Orders and Shipping FAQ for additional details about shipping to us.

 

What are the restrictions on returns?

Home, office, commercial, and reconditioned machines can all be returned per the policies outlined above.

Unopened carafes, frothing pitchers, and accessories can be returned for 30 days from the date of purchase.

Coffee and used accessories can not be returned.

 

Please review the merchandise-specific policies below to learn about what we can and cannot take back.

 

Espresso Machine, Coffee Maker, Grinder, Roaster or Blender (all electric appliances)

Machines must be received in 'Like New' condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees.

Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return. However, PIDs installed at the time of purchase by SCG, or those that have been factory installed by the manufacturer, are still eligible for return.

 

Free or Included Items

We'll apply a full credit back on all unopened, unused free non-consumable accessories that are returned with the original machine. If you plan on exchanging the machine, feel free to hang onto these items instead of receiving new free accessories on your replacement machine. Unfortunately, due to quality control issues, we cannot accept any returns of consumable goods such as coffee, syrups, or sauces. The cost of these will be automatically deducted on all returns.

Promotional Gift Cards included with purchases do not carry a cash value. When the original purchase is returned, gift card balances will be canceled and any redeemed value deducted from your final refund.

 

Non-Consumable and Accessory Items (non-electric)

We will take back unopened, unused non-consumable items. We will apply a credit to your original payment method in the amount of the price paid minus any shipping & handling costs, if applicable. Parts are not eligible for return.

 

Consumable Items

Due to quality control and food safety issues, we are unable to accept returns on any consumable items including but not limited to coffee, syrups, filters and sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.

 

What is 'Like New' Condition?

We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:

  • All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.
  • No Scratches, Dents, or Stains: The machine and all components must be free of any surface marring.
  • Thoroughly Cleaned: The machine, all parts, and components must be absolutely clean and free of any coffee grounds, water, and/or milk residues.

If you have any questions regarding how our returns work, please do not hesitate to contact us -- 630.350.0066 or This email address is being protected from spambots. You need JavaScript enabled to view it.

we are always happy to discuss this with you!