FREE SHIPPING does exist!
FREE SHIPPING is included with all orders over $100!
Sometimes, a special item includes FREE SHIPPING for no reason at all!
Shipping FAQ
1. If I make a purchase today, when will my order be shipped?
2. How can I track my order?
3. Is 'Free Shipping' really free?
4. I'm in a hurry! Can you RUSH my order?
5. What about International Orders?
6. What if my order arrives damaged?
- Orders placed by 10:00 a.m. CST are generally shipped that
day. Virtually all orders are shipped within 2 business days. If we
expect your order will be delayed, we'll let you know as soon as
possible.
- How can I track my order?
- When you place an order, you will receive an order
confirmation email containing a link to your orders' status page. We'll
update this page as your order is processed, so you'll always know
what's up.
When possible, we'll also send you a shipper tracking number.
Please note that we ship via a number of carriers (UPS, FedEx, DHL, USPS, etc.) and that we may have some items drop-shipped to you from warehouses beyond our control.
Some orders may be shipped from multiple locations resulting in multiple delivery dates. When this occurs, we'll do our best to provide you information regarding each component of your order.
- Yes, it is. If you live in the 48 contiguous US states and make a purchase that includes Free Shipping, you will not pay for shipping.
- If you live outside the 48 States, (including Alaska, Hawaii, and other US territories) or in another country, your 'Free Shipping' is not free. We will subsidize your order's shipping, but you will incur some shipping charges. If you make a purchase that includes 'Free Shipping' and live outside the 48 States, we'll contact you to explain the details. See the International Shipments section for additional information.
- YES! We can hurry things up for your order.
- RUSH Orders can be shipped via next day or 2nd day air shipment. Saturday delivery is generally available, but must be specified in your order. Shipments are not delivered on Saturdays unless specifically requested.
- Packages shipped outside of the US are considered international shipments.
- Depending on the destination country, International Orders may be shipped via one of several carriers. If you place an International Order we'll contact you via e-mail with shipping information
- By placing an International Order you assume responsibility for all shipping, customs, brokerage, delivery and return fees associated with your order. Once a package leaves our warehouse it becomes the responsibility of the package carrier. We can not guarantee transit or delivery times.
- Manufacturer policies dictate that warranties on machines shipped to or transported outside of the US are void.
- We do our best to make sure every package we ship is carefully packed to prevent breakage. When your package arrives, please inspect your the package and the items inside for damage. If your shipment arrives damaged, please notify us immediately. We'll contact the shipper to arrange for an inspection of the package and contents - you must keep all packaging materials (boxes, shipping labels, peanuts, etc...) as the shipper may wish to inspect the package.
- Once we get a report from the shipper, we'll send you a replacement and have the damaged items returned to us at our expense.
Product Return FAQ
1. Help! The item I purchased is defective!
2. Help! The item I purchased arrived broken!
3. What if I don't like what I bought?
4. What about Commercial Customers?
5. Can I return Used or Reconditioned machines?
6. What are the restrictions on returns?
- If you purchase an item for your home or office and it arrives looking fine but doesn't seem to work, please contact us immediately. We'll work with you to confirm that the item is broken and, if it is, we will ship a replacement immediately. We'll ask you to package the defective item securely - we'll send a carrier to pick it up at our expense. Items must be declared defective within one week of delivery - beyond that date they will be treated as warranty repairs.
- Defective merchandise will be exchanged with the same merchandise.
- If, upon inspection the item proves not to be defective, you will be charged for all associated shipping costs.
- Don't worry, we'll take care of it. See the Shipping FAQ (above) for details.
- You can return (almost) any item you purchase from The Expresso Shoppe for a complete refund (minus our shipping cost and the cost of any "bundle" items included with your purchase) for a period of 30 days from your purchase.
- If you decide you're not happy with your purchase, please let us know. We'll work with you to try to identify another product that you might prefer and we'll issue a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.
- Please review our Orders and Shipping FAQ for additional details.
- Commercial customers can also return (almost ) any item purchased for a complete refund (minus our shipping cost and the cost of any "bundle" items included with the purchase), but only for a period of 15 days from the date of purchase.
- Yes, you can, for a period of 15 days from the date of purchase, minus our shipping costs and the cost of any "bundle" items included with your purchase.
- Please contact us to request a Return Authorization Number (RA Number) for the item to be returned. The RA Number must be displayed on the outside of any packages returned to us. No returns will be accepted without an RA Number.
- Please review our Orders and Shipping FAQ for additional details about shipping to us.
- Home, office, commercial and reconditioned machines can all be returned per the policies outlined above.
- Unopened carafes, frothing pitchers and accessories can be returned for 30 days from the date of purchase.
- Coffee and used accessories can not be returned.
